Frequently Asked questions
Who are You?
a 2 z Business Plans
was formed by a group of accountants, financiers and consultants
in Europe and the United States to collect the business
plans they had been involved in and then offer
these to other business owners.
We actually started writing business plans 10 years ago working
with banks and finance companies in Europe and the United States. Over the last 5 years
we have worked all over the world writing business plans
for businesses ranging from one-man start-ups to large multi-nationals.
We now deal with over 500 enquiries a month and our services are
regularly used by accountants, financiers and consultants.
I'm Concerned About ordering over the internet
- is it safe?
To be honest it's probably safer to order over the internet than
order over the phone or give somebody your credit card (like in
a restaurant). We use Paypal.
What do i get when i order?
You'll receive a receipt for your order from Paypal.
We will then e-mail you your business plan and the download link,
user name and password to access the free gifts.
Are your plans written so that I just put my details in and then
it is complete?
We would love to say yes, but the truth is that no two businesses
are alike, and for us to construct a plan that would suit every
business in any industry would be impossible.
Our plans represent the fastest and most competitively priced
kick-start you could have. To most people writing a plan is an
unwelcome chore and some put it off indefinitely, we give you a
fast start and enough information to make your business plan considerably
easier to do.
Why isn't the plan automatically delivered?
As some business plans are not ordered very often we hand-check
each business plan to ensure that details are reasonably up-to-date.
We also may add to popular business plans as some of our clients
kindly send us updated articles on certain industries. We also
receive information from banks, market research companies and the
general media and we try to add this information to the plans.
How is the Business plan delivered?
- You will receive an e-mail from Paypal with your order details.
- You will receive your plan from an e-mail address specified after you have successfully ordered.
- Please ensure that you do not have any filters / blockers / deleters / automated spam filters on your e-mail that will stop our products getting to you.
- If you do not receive your plan within 12 hours of ordering please check that our e-mail is not in your spam folder.
WE ALWAYS DELIVER WITHIN 12 HOURS WITHOUT FAIL - IF YOU DO NOT RECEIVE YOUR ORDER WITHIN 12 HOURS THEN YOU NEED TO LET US KNOW AS WE WILL HAVE SENT IT TO YOU.
PAYPAL
We will deliver your plans to the address on your Paypal account!
- Many customers expect the products to be sent to their main e-mail account but we will not know that address.
- Please be aware that your Paypal e-mail address may be different, and many people do not even have access to their Paypal e-mail address anymore.
- If you do not have access to your Paypal e-mail address then please EMAIL US and tell us which e-mail address you would like us to send the plan to.
Hotmail Users and other free services
We have experienced numerous problems in delivering business plans to Hotmail accounts - please e-mail us with an alternative e-mail address (if you have one) in order for us to send you the plan. We will deliver to hotmail users and the likelihood is that there will not be a problem but if you have another address we will send to both.
Notes on Delivery
- Please be aware that our plans will be about 300Kb in size - make sure that you have enough space in your e-mail account to accept the plan.
- Also make sure you do not have any filters / blockers / deleters on your e-mail - this is a particular problem for AOL account holders.
- Make sure you can receive attachments. Many smaller ISPs strip attachments from incoming e-mails.
- If you still haven't received an e-mail from us please check that your e-mail address you have given us is correct and is working - send a test e-mail to yourself.
If you are in any doubt then EMAIL US - we have delivered 35,000 products on-line and we will be able to deliver to you!
Most digital products are now delivered via e-mail or auto-download
- this way ensures that costs are greatly reduced and these savings
are reflected in our low price of just $49.95.
What is in each Business plan?
We provide over 100
Free Products representing the most comprehensive aid to
business planning on the web.
In regard to the business plan itself, they are all set in a mythical
city in a mythical state, the same for each business plan, and
they are generally owned by John (or Jane!) Smith. Details, such
as personal information, are kept to a minimum as these are the
easiest for people to write.
We concentrate on suggesting marketing, product, sales and management
ideas and setting out strategies that have worked in your industry.
If you would like details of the sectional summaries of any business
plan, please fill our contact us form
making sure you include the name of the business plan.
Which Business plan should I buy if my business is between two
plans, do I have to buy them both?
We recommend that you choose one business plan only. If after
using that you really think you could use more help, you can always
come back and get the other one.
The key to remember is that we are kick-starting your process
and you may find it easier than you think to write a business plan,
once we have got your started.
Do the spreadsheets contain financial data?
We supply over 25 spreadsheets to cover all of your needs.
An example of some spreadsheets are:-
- Profit & Loss
- Cash Flow
- Balance Sheet
- Start up – including Break-Even & Personal Survival
- Business Plan – where your whole plan can be done on
an excel spreadsheet
These excel spreadsheets are all easy-to-use and can be linked
very quickly to give you all the financial information you need
We, ourselves, do not add financial data as it proved very unpopular
with our customers. There were probably no examples where a customer
could use the actual data, as all businesses are different, and
we used to get a lot of e-mails saying how annoying it was to have
to remove all the data before they could start putting their data
in!
How do i open the spreadsheets?
If you have Microsoft Excel 2000 then this shouldn't be
a problem. If you don't have the correct software version we can
send you a compatible version. If you don't have a copy of Microsoft
Excel then you can download a free viewer from the Microsoft
web site:
http://office.microsoft.com/downloads/2000/xlviewer.aspx
Microsoft update there site regularly so if the link is broken
just type in Excel Viewer into your favourite search engine (Google).
How do i open Word Documents?
If you have Microsoft Word 2000 then this shouldn't be
a problem. If you don't have a copy of Microsoft Word then
you can download a free viewer from the Microsoft web site:
http://office.microsoft.com/downloads/2000/wd97vwr32.aspx
Open Office - FREE RESOURCE
Alternatively there is a fantastic resource at OpenOffice.org.
This is both an open-source application and project. It is free.
The product is a multi-platform office productivity suite compatible
with all major file formats such as Microsoft Word and Microsoft
Excel.
http://www.openoffice.org
What currency are the Business plans written
in?
They are all in $ as that is the symbol that 96% of our customers
use. They are written in such a way that the symbol can be replaced
immediately and the content of the business plan will not be a
problem with a new symbol.
Refund Policy
It is the goal of Business Plan Database Limited to provide timely
and relevant information provided on digital medium. Due to the
nature of the medium, purchase of digital products are not refundable,
once delivered.
Can I Use a Mac?
All our products are in a combination of the following - Microsoft
Word and Microsoft Excel. If you can use these products
on your computer or MAC then you can use our Business Plan products.
If you aren't sure - we will send you a Word and Excel spreadsheet.
How much are your business plans ?
Our prices are in $US. The business plans all cost the same amount
- $49.95 each. If you aren't sure how much that is in your
local currency then check out
XE.com for a currency conversion.
I have a question that is not answered
here
Just Contact Us...if you have a question
we haven't thought of or has been asked before!
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